Privacy Policy, Informed Consent and Terms & Conditions

The contents of any documents remain the lawful property of Origins Massage And Wellness Therapy and Twig & Leaf Meditation, and the client, and may not be accessed, reproduced, copied or shared without the express written permission of Origins Massage And Wellness Therapy and Twig & Leaf Meditation.

 

INFORMED CONSENT

There is always some risk involved with any treatment.  The best way to reduce the chance of risk occurring is to answer all the questions about your health, fully and honestly.  The therapist will explain the treatment to you before they commence, but you must ask if you require further explanation or have specific questions.

It may be necessary to discuss your condition and/or treatment with your doctor, or other referring practitioner. Written permission will be required by you, the client, before this occurs.

You may choose to consent or refuse any form of treatment for any reason, including religious or personal grounds.  Once you have given consent, you may withdraw that consent at any time.

If under 16 years of age, a parent or guardian must sign on the clients’ behalf, and must be present during any treatment session.

CANCELLATION POLICY

It is the policy of Origins Massage And Wellness Therapy and Twig & Leaf Meditation, that if you are unable to attend your appointment time, please give us 48 hours notice prior to your appointment, so that we are able to schedule other clients who may be waiting.

If you fail to advise us that you are unable to make your appointment, upon receiving our Reminder Message(s), or fail to show up on the day, a Cancellation Fee will be charged

Reminders, either via SMS or email or both, are sent to all clients 48 hours/2 days prior to appointments.  Please advise if there are any changes to mobile numbers or email addresses as soon as possible, so that all confirmations & reminders are given successfully.

 

CANCELLATION FEES

REMEDIAL MASSAGE, REIKI & PRIVATE 1:1 MEDITATION APPOINTMENTS

If you need to cancel, please do so upon receipt of the Reminder Message(s). These Reminders are sent via email and/or SMS, 48 hours (2 days) prior to your scheduled appointment.
If you cancel within 24 hours prior, there is a 50% cancellation fee.
If you cancel on the day, or fail to show up, there is a 100% cancellation fee.

An invoice for the Cancellation Fee owing will be sent to you, to be paid in full on the day that you cancel your appointment or fail to show up. You will be unable to rebook your appointment until this Cancellation Fee has been paid in full.

MEDITATION GROUP SESSIONS

For any of the Weekly Group Meditation Sessions, if you cannot attend for any reason, please advise us upon receiving the Reminder Message(s) which will be sent (email/SMS) 48 hours prior to the session.

If you fail to advise us show up or fail to advise us that you either: cannot attend or need to cancel, within 24 hour period prior to that class, NO REFUND will be given, and NO MAKE UP class will be made available.

When you attend your appointment, payment for any of the treatments or wellness therapies ie: Remedial Massage, Initial Appointment, Reiki and Private 1:1 Meditation, are strictly to be made at the time of your appointment.

Payment for all Weekly Group Meditation Classes are to be made PRIOR to attendance. An invoice for these Group Sessions will be sent to you via email, with the dates of the ten sessions listed, once you have confirmed your enrolment.

LATE ARRIVAL POLICY

REMEDIAL MASSAGE, REIKI & PRIVATE 1:1 MEDITATION APPOINTMENTS

Please be on time, as there will most likely be other clients after your appointment.  If you are running late, please let us know, either by text or phone call.

If you arrive more than 10 minutes late, your original appointment time will not be extended. If you arrive, or are more than, 20 minutes late, your appointment may be cancelled and rescheduled.

 

GROUP MEDITATION SESSIONS

For Weekly Group Meditation Sessions, please arrive on time, as any late arrivals may disrupt the Meditation. If you are more than 10 minutes late, you will not be permitted to enter the Session, as this will disturb the other participants.

If you are running late, please let us know, either by text or phone call.

Thank You